Privacy Policy

Who we are

Managed Server Space (“MSS,” “we,” “us”) provides hosting, domains, email, website, security, and managed-care services. This notice covers our public website at managedserverspace.com and related branded storefront experiences.

Information we collect

• Contact details you submit (name, email, phone, message content).
• Chat conversations when you use site chat, including messages you send and basic technical context needed to run the conversation.
• Usage data such as pages visited, device/browser type, and approximate location derived from IP address.
• Order and account data when you purchase or manage products through the storefront/account portal.

Website chat

Our website chat can help with product questions and routing you to human help. It can make mistakes. Do not send passwords, payment card numbers, government ID numbers, or other highly sensitive credentials in chat.

Chat content may be processed to provide the conversation, improve service quality, create support follow-up, and prevent abuse. Platform tooling for chat is operated with Magic AI Labs, identified in the chat interface where applicable.

How we use information

• Respond to sales and support requests.
• Provide and improve hosting, domain, email, website, and care services.
• Operate checkout, accounts, renewals, and security controls.
• Detect fraud, abuse, and technical issues.
• Comply with legal obligations.

Checkout and product accounts

Product checkout and many account/billing actions occur on the branded storefront/provider systems. Those systems have their own privacy and terms notices that apply to payment processing and account hosting. See also product legal agreements.

Sharing

We share information with service providers that help us operate the website, chat, email, hosting, and storefront — only as needed to deliver the service. We do not sell your personal information.

Retention

We keep information for as long as needed for the purposes above, including support history, legal retention, security, and accounting needs. You may request deletion subject to legal and operational limits.

Your choices

You may request access, correction, or deletion of personal information we hold, and you may opt out of marketing emails. Contact us using the details below.

Contact

Privacy questions: use our Contact page (Get support for product issues, or call (480) 624-2500). We do not publish a separate support email inbox for customer tickets.

This page is a practical notice for website visitors. It is not a certification claim (for example, we do not claim SOC 2 or ISO 27001 certification here).